Company Overview
Founded in 2014, and listed on the ASX since 2015, Superloop's purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop's Infrastructure-on-Demand platform.
Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop's investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop's software platforms. Hundreds of thousands of homes and businesses rely on Superloop every day for their connectivity needs.
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Business Unit Overview
Our Operations unit is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.
Role Purpose
The Network Facilities Team Lead is responsible for the operational integrity, service readiness, and strategic direction of Superloop's datacentres and NBN Points of Interconnect (POIs). They lead a team of six, including the Network Facilities Coordinator and Network Technicians, as well as multiple external contractors. The Team Lead is accountable for cost control, physical access, and quality assurance across all network facilities and infrastructure.
Key Responsibilities
Leadership and Oversight
* Provide direction and oversight for all Network Facilities operations across all network facilities.
* Lead a cross-functional team including the Network Facilities Coordinator and Network Technicians, ensuring clarity of roles, high performance, and compliance with safety and engineering standards.
* Own and manage personnel matters for Network Facilities staff, including performance management, workload planning, and staff wellbeing.
Operational Accountability
* Ensure efficient assignment, scheduling, and tracking of work, including internal staff and external contractors.
* Oversee contractor engagement, onboarding/offboarding, and work validation.
* Ensure proper execution of network equipment installation, removal, and modification.
* Ensure that all work aligns with defined engineering, WH&S, and compliance standards.
Network Facilities and Asset Management
* Oversee network facilities onboarding, offboarding and access, including physical access to facilities and logical access to portals.
* Oversee the documentation, auditing, and enforcement of network facilities design standards.
* Ensure accurate and up-to-date documentation for network facilities, including site layouts, inventory, and power usage.
* Oversee and ensure accurate management of network facilities inventory.
* Initiate procurement of equipment and materials for network facilities.
Financial and Contractual Oversight
* Manage contracts, commercial relationships, and associated costs for network facilities.
* Track and report on budget performance for network facilities operations, including rack, cross-connect, power, contractor, and travel costs.
* Approve invoices and resolve billing or contractual disputes related to network facilities.
Risk, Compliance, and Quality
* Ensure Network Facilities operations comply with internal policies, engineering standards, and WH&S obligations.
* Lead continuous improvement initiatives, audits, and corrective actions related to network facilities quality.
* Act as the escalation point for operational issues relating to network facilities, including safety, access, and service-impacting events
Qualifications And Experience
* Strong time management skills and the ability to prioritise and organise work to meet operational and strategic deadlines.
* Proven leadership experience in network facilities operations, or critical infrastructure environments.
* Solid written and verbal communication skills, with the ability to coordinate effectively across technical, operational, and business stakeholders.
* Ability to build, lead, and support a high-performing team, ensuring role clarity, performance development, and staff wellbeing.
* Demonstrated experience managing datacentre or POI environments, including equipment installation, access control, and facilities compliance.
* Strong attention to detail and accountability for documentation, procedural accuracy, and asset tracking.
* Proactive approach to continuous improvement, with a focus on operational efficiency, service readiness, and quality assurance.
* A safety-first mindset with a strong understanding of WH&S responsibilities in technical environments.
* Comfortable operating both strategically and tactically, able to shift between oversight and hands-on problem solving as required.
On Offer
* Free Home Broadband
* Free Mobile SIM plan
* Flexibility – 3 days/week in the office
* Lunch on Wednesdays, snacks, donuts and more
* Diverse and inclusive culture
* Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.
At Superloop, we're dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members.
As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We're committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.