About us
Job Description
We are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for delivering first-level IT support over the phone, onsite, and via CRM. You will troubleshoot issues across desktops, applications, connectivity, and peripherals.
* Troubleshoot issues across desktops, applications, connectivity, and peripherals
* Deliver first-level IT support over the phone, onsite, and via CRM
* Perform user administration and basic training on in-house systems
* Log, track, and escalate incidents and requests within SLA targets
* Maintain asset registers and assist with the implementation of IT enhancements
You will work closely with stakeholders and vendors to uplift End User Computing capabilities using modern, secure, and cost-efficient technologies. Additionally, you will report on EUC service delivery outcomes and drive continuous improvements through Agile practices.
As a Technical Support Engineer, you will have the opportunity to work on a variety of projects and contribute to the development of our team. We offer a dynamic and supportive work environment, and we are committed to helping our employees grow and succeed in their careers.
Key Responsibilities:
1. Service Desk Analyst (Level 1/2 Support):
2. End User Computing (EUC) Lead:
* Skill and Qualification:
* Benefits:
* Others:
Requirements:
* Minimum 1+ year in Level 1/2 IT support
* Strong technical experience in EUC tools (SCCM, Intune, Active Directory, Microsoft 365)
* Solid understanding of Windows OS, desktop hardware, and mobility solutions
* Experience in service leadership or team coordination
* Ability to diagnose and resolve technical issues efficiently
* Excellent communication and stakeholder engagement skills
This is an exciting opportunity to join our team and take your career to the next level. If you are a motivated and experienced Technical Support Engineer looking for a new challenge, please apply today!