Join our team as a confident and highly engaged professional committed to continuous learning and skill development. This is an excellent opportunity for an individual who is prepared to be challenged by change and thrives on adapting to an evolving, fast-paced environment.
About us
Join Locatrix, a purpose-driven tech company revolutionising indoor mapping and emergency preparedness. Our award-winning platform empowers first responders and facility/asset managers with life-saving spatial data. With over 1.4 billion square feet mapped and 465,000+ users, we're scaling rapidly across Australia and beyond.
As part of a rapidly-growing team based in Loganholme, you'll contribute to innovative solutions in fire safety, compliance, and asset management. If you're passionate about meaningful impact, cutting-edge technology, and working in a collaborative environment — Locatrix is where your skills can truly make a difference.
What You'll Do (Roles & Responsibilities)
* Provide customer support across product, scheduling, and compliance functions. (Zendesk Ticketing Support System)
* Maintain accurate records and governance for platform operations and service delivery.
* Conduct outreach to customers to ensure platform compliance and gather feedback.
* Assist in the coordination and maintenance of the master schedule for service delivery.
* Monitor due dates and follow up to prevent delays in compliance milestones.
* Assist with support tickets, including document requests and job status updates.
* Collaborate with internal teams to ensure smooth service delivery and customer satisfaction.
What We're Looking For
* Prior experience in providing support through Zendesk or similar ticketing platforms is not essential but highly desired for this role
* Strong administrative and Customer-Facing skills.
* Excellent communication and stakeholder engagement.
* Experience in Customer Service, Administration, and Training.
* High attention to detail and data accuracy.
* Understanding of compliance processes and documentation standards.
* Proactive, solution-focused mindset with a commitment to Locatrix values.
Essential Criteria:
* Strong proficiency in Microsoft Office Suite (including Word, Excel, and PowerPoint) and data entry systems.
* Exceptional communication skills, both written and verbal, with proven presentation abilities.
* A commitment to learning and adherence to new software platforms, administrative governance and regulatory frameworks.
* Prior customer support experience and administration (Preferably 1-3 years)
* Australian work rights are required for this position.
* Reliable personal transportation (valid Driver's License and own vehicle required).
Our Values
* Openness with respect - Speaking and Listening / Everyone Matters
* Deliver exceptional value - Serve with Purpose / Understand What Customers Value
* Act with integrity - Transparent Communication / Accountability
* Value your team - Sharing Knowledge / Positive Team Dynamics / Recognition
* Continually improve - Learning and Development / Adaptability / ESG Responsibility
* Less fear, more heart - Empathy / Responsibility / Supportive Environment
How to Apply
Please submit your resume/C.V. with a brief one-page cover letter on how your professional experiences align with the key role responsibilities and our company values.
Don't just join a team; join a future. Apply through SEEK now and become a vital contributor in an environment defined by value and high potential.