About the Company:
Our client an iconic Australian organisation providing products and services to millions of customers. They are pioneering, progressive and are leaders in their field.
About the Role
Seeking a Senior Technical Specialist to support one of the largest Federal Government Contact Centre operations in Australia. Opportunity to work with cutting-edge technologies in a NOC-style environment.
Key Responsibilities
* Take ownership of and resolve complex technical issues, ensuring timely updates to stakeholders.
* Deliver exceptional customer experiences through expert troubleshooting and clear communication.
* Maintain detailed incident records and service interactions in ServiceNow.
* Collaborate with transition teams to validate new solutions and ensure smooth handover into operational support.
Skills & Experience Required
* Proven expertise in complex technical environments, with strong problem-solving skills.
* Deep domain knowledge relevant to large-scale contact centre operations.
* Strong working knowledge of NICE CXone contact centre solutions.
* Proficiency in SIP technologies and managing Session Border Controllers (SBCs).
* Experience with call recording systems and their integrations.
* Solid understanding of ITIL frameworks, especially Change, Incident, and Problem Management.
* Australian citizenship with eligibility for Federal Government security clearance.
For a confidential discussion, please contact Pravin on quoting reference