Are you looking for a challenging role that allows you to work on complex software issues and provide top-notch support to customers?
Job Description:
We are seeking a skilled Software Technical Support Engineer to join our team in Macquarie Park, NSW. In this role, you will be responsible for troubleshooting and resolving complex software issues, documenting activities and findings, and contributing to digital self-help materials.
As a member of our dynamic Software Support team, you will collaborate closely with other teams, focusing on the customer's end-to-end experience. You will also have the opportunity to learn new skills and contribute to the growth of our team.
Owning, investigating and resolving complex software issues
Accurate and timely documentation of activities and findings
Contribution to digital self-help materials promoting faster problem resolution
Required Skills and Qualifications:
To succeed in this role, you will need to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business, including proficiency working with and understanding software architecture, software unit testing, and other aspects of the SDLC.
Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA
Ability to demonstrate understanding of windows operating system, networking concepts and security
Knowledge of general windows operating system tools and commands that help with diagnosing and troubleshooting software
Benefits:
This role offers a unique opportunity to grow your skills and contribute to the success of our team. As a valued member of our organization, you will receive comprehensive training and development opportunities, as well as a chance to work with cutting-edge technologies.
Others:
If you are passionate about technology and committed to delivering exceptional results, we encourage you to apply for this exciting opportunity.
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