Overview
Location: Australia (Work from Office, Cavan, South Australia).
Business hours: Mon to Fri (8 to 5).
Experience: 4-6 years
Responsibilities
- Provide remote technical support to end-users of desktop and laptop computers, printers, etc.
- Support the manufacturing workplace (printers, IoT devices, etc.).
- Assist in end-user desktop support or computer operations.
- Manage end-user requests and provide troubleshooting for OS and Office applications.
- Handle VIP and escalation calls; interact with senior users to understand requirements.
- Perform hands-on problem resolution and escalation management for end-user issues.
- Field telephone and email inquiries, diagnose problems, and perform troubleshooting.
- Gather diagnostics information, troubleshoot, analyze problems, and resolve issues; monitor performance as needed.
- Utilize knowledge of Microsoft products, databases, macOS, iOS, and networking.
- Desirable: SAP Business One support and administration; experience with ticketing tools (e.g., Freshservice).
Qualifications
- Experience: 4-6 years.
Job Details
- Seniority level: Associate
- Employment type: Contract
- Job function: Information Technology and Engineering
- Industries: IT Services and IT Consulting, Software Development, and IT System Custom Software Development
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📌 Information Technology Support Technician
🏢 eTeam
📍 Adelaide