The Role
The Customer Care Officer, integral to our clients Customer Care Team, serves as the initial touch-point for their community across various channels like in-person, phone, and email. Prioritising a seamless customer experience, the role emphasises swift issue resolution while maintaining consistency and excellence in service delivery.
About you
We're looking for motivated individuals dedicated to delivering excellent customer service as they expand their newly established contact centre. Enthusiasm and commitment are essential qualities for joining their team.
Skills and Experience
* Communication skills: Effective verbal communication to interact with customers professionally and resolve their inquiries.
* Customer service orientation: Ability to understand and address customer needs promptly and courteously.
* Problem-solving skills: Capacity to analyse issues and provide appropriate solutions efficiently.
* Adaptability: Flexibility to handle various customer situations and adapt to different scenarios or changes in procedures.
* Stress management: Capability to remain calm and composed under pressure to maintain quality service during busy or challenging periods.
What’s on offer
* 1 Full time 2 year fixed term contract
* $77,000+ super
* Half day off every fortnight
What's required
* Availability to work 8:30am to 5:00pm Monday to Friday (No weekend work)
* Drivers Licence
* Ability to provide a current police check
* Must be an Australian Citizen or Permanent Resident
Please follow the link to apply and a Randstad Consultant will give you a call or email if you would like to speak to a consultant directly.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Experience
3 years
Skills
Customer service, data entry, problem solving skills, empathy, conflict de-escalation, resilience
Qualifications
* At least 3 years experience in a similar role
Education
Secondary School/High School
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