Job Description As a seasoned professional, you will lead and support a team to drive success in customer support and experience. You will be responsible for managing Regional Leads and overseeing a national cohort of agents dedicated to delivering exceptional customer service. This is an integral part of our organisation's Senior Leadership Team and requires someone who takes ownership of outcomes, embracing the complexity and challenges that come with this role. To be successful, you should possess excellent leadership skills, a proactive approach, and a result-driven mindset. Responsibilities