Automotive Service Advisor Job Description
Automotive Service Advisors work closely with customers to understand their needs and resolve issues, providing exceptional customer service in a dealership environment.
* Act as the principal contact between the dealership and customers.
* Ensure customer satisfaction through effective communication and problem-solving.
* Maintain a high level of presentation and grooming.
To be successful in this role, applicants should possess excellent communication skills, both written and oral. Experience as an Automotive Service Advisor is preferred, particularly those familiar with ERA software. Additionally, the ability to work in a team and manage time efficiently is essential.
Key Responsibilities:
Customer Interaction: Act as the primary point of contact for customers, ensuring their needs are met and resolving any issues that arise.
Communication Skills: Possess excellent written and oral communication skills, able to effectively communicate with customers and colleagues alike.
Teamwork: Demonstrate the ability to work collaboratively as part of a team, contributing to a positive and productive work environment.
Time Management: Show efficiency in managing time, prioritizing tasks and meeting deadlines to ensure smooth operation of the dealership.