Operations and System Administrator (NDIS/Senior Helpers)Add expected salary to your profile for insightsJoin Our Team as an Operations and System Administrator (NDIS/Senior Helpers)!About Us:At Simple Solutions, we believe in creating a world where everyone has the opportunity to live life to the fullest. We are more than just a support service—we are a team of compassionate, dedicated individuals who empower people with disabilities to achieve their goals, gain independence, and feel genuinely valued.Your Role:As the Operations and System administrator, you will provide administrative support to the Operations team for Senior Helpers and NDIS business streams.In particular, the Care Management System (Visual Care) is maintained under the direction of the Support Service Manager. The service coordinators are supported with a wide range of administrative functions, and the provision of efficient administrative processes and support contributes to clients' well-being.What You’ll Be Doing:Provide wide-ranging administrative support to the service co-ordinators and Support Service Manager as requiredScheduling of meetings, house meetings, and team meetingsMonitoring of calendars and due dates in the Care Management SystemSupport the operations team in scheduling client appointmentsMonitoring of alerts within the Care Management SystemSupport the operations team with incident management triageSupport the operations team with the monitoring of compliance client notes and documentationSupport the operations team with intake documentationSupport the operations team with service agreement preparationSupport the operations team in obtaining consent and signaturesSupport the operations team with inquiries regarding pharmacy matters and the Medication Management systemSupport the Quality co-ordinator in preparation of clinical indicators, trends, and exception reporting from the Care Management SystemSupport Senior Helpers with reports from the Care Management system for compliance auditsSupport Senior Helpers with initial intake interviews, risk assessments, and intake documentationSupport the operations team and the social media officer with the follow-up of new enquiries and review of the Visual Care CRMWork collaboratively with the team in promotional events and activities and organizing collateralSupport the co-ordinators with scheduling of regular stakeholder meetingsSupport the quality co-ordinator with documentation for mandatory and specialized trainingProvide system support for Visual Care, including password reset inquiries, VWorker app inquiries and triage of Visual Care supportLiaise with Visual Care on upgrades, improvements, form preparation and reportingCollaborate with the broader administration team in office activities and functions.Support the Co-ordinators with House audits and inspections as requiredAbout You:Working with Children Card (Blue Card)Yellow Card/National Worker ScreenCriminal History CheckDemonstrated experience in a senior administrative roleExcellent communication skills, with the ability to engage effectively with stakeholders and facilitate positive outcomesAbility to work collaboratively in a dynamic environmentExperience in working in care management systems, an advantageWhat We’re Looking For:Strong communication and interpersonal abilitiesStrong attention to detailAbility to work under pressureClear understanding of and commitment to maintaining confidentiality and respecting the privacy of participants and their familiesWhy You’ll Love Working with Us:A supportive, inclusive, and friendly work culture.Ongoing training and professional development to help you grow.Career progression opportunities—your future is bright with us!Employee recognition programs that celebrate your impact.Competitive salary and benefits package.Ready to Make a Difference?We’d love to hear from you! Please send your resume and a short cover letter to (emailprotected), explaining why you’d be a great fit for this role.At Simple Solutions, diversity is our strength, and inclusion is at the heart of everything we do. We welcome applicants from all backgrounds to join our mission.How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a systems administrator?Do you have a current Working With Children (WWC) Check?Do you have a current NDIS Worker Screening Check?Do you have a current Australian driver's licence?Do you have a current Police Check (National Police Certificate) for employment?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Systems Administrator?
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