At Woolworths Group, we're on a mission to create better experiences together for a better tomorrow. As a Customer Service Manager, you'll play a key role in shaping the future of our customers and our business.
About the Role
We're looking for someone who is passionate about delivering exceptional customer service and has the skills to effectively roster their team to work together to reduce queue wait time, improve customer pickup experience, manage tobacco inventory and legal compliance.
* Key Responsibilities:
o Foster a connected, flexible and high-performing team committed to serving our customers and communities.
o Work closely with the store leadership team and team members to ensure we provide our customers with a great shopping experience and our team with a great place to work.
* Key Requirements:
o A strong desire to lead department operations providing leadership support to your team on a day-to-day basis.
o An ability to work well with others through collaboration to achieve great outcomes and grow your knowledge.
What You'll Bring
We're looking for someone who embodies our values of being curious, open-minded, and collaborative. You'll have:
* The ability to engage and role model ways to delight our customers through Everyday ACTs - Acknowledge, Care & Thank.
* A strong understanding of safety procedures and protocols to ensure a safe working environment for our team and customers.
* A proactive approach to solving problems and finding innovative solutions.
* An appreciation of the value of working across stores to enable a positive entire shopping experience for our customers.
* A willingness to learn and develop new skills to support your career growth.
What We Offer
We're committed to supporting our people's careers and well-being. As a Customer Service Manager, you'll enjoy:
* A competitive salary and benefits package.
* Opportunities for professional development and training.
* A supportive and inclusive work environment.
* A range of employee programs and discounts.
We believe that everyone has the opportunity to reach their full potential and be part of something amazing. Join us and discover a world of possibilities!
Get Involved
We're always looking for talented individuals to join our team. If you're passionate about delivering exceptional customer service and have the skills to succeed in this role, we'd love to hear from you.
Apply now and take the first step towards an exciting career with Woolworths Group.