Why IFYS?
At IFYS, we're committed to creating a supportive environment where both our clients and staff feel valued, empowered, and inspired. We believe our people are our greatest strength. That's why we continually assess and invest in staff wellbeing through initiatives like the Sanctuary Model of Care, which promotes emotional, social, and physical wellness across our organisation. We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.
Introduction
IFYS has a new and exciting opportunity for Administration Officers to join our Residential Care team to provide efficient and proactive support to ensure smooth program operations. Reporting to the Business Support and Compliance Manager, you will play a key role in maintaining compliance and supporting safe, high-quality care for children and young people. This is a detail-driven position where your organisational skills and proactive mindset will make a real difference.
What's on offer?
* Full-time employment, fixed-term 12 month contract
* Work based from the Ipswich IFYS office, Monday to Friday, 9am to 5pm
* $68,300 base per annum pro rata + superannuation – IFYS is committed to gender pay equity
* Excellent not for profit salary packaging options (package up to $15,900 per FBT year)
* Working within a dynamic, positive and supportive work environment
* Annual $250 personal wellbeing reimbursement benefit towards eligible activities
* Free access to the CALM Premium App + Flight Centre personal travel discounts
* Access to the Employee Assistance Program (EAP)
Key Responsibilities
* Provide administrative support to NFBC managers and teams, including meeting agendas, minute taking, data entry, and office resource management
* Coordinate employee induction processes, including training, onboarding, and supervision requirements
* Maintain secure filing systems and accurately manage client, employee, and program data in compliance with organisational standards and legislation
* Keep registers up to date (incidents, training, assets, WH&S) and ensure staff acknowledge new policies and procedures
* Assist with audits, licensing reviews, and HSQF processes by ensuring documentation is accurate and accessible
* Act as first point of contact for enquiries, providing professional communication and directing sensitive matters appropriately
To be successful in this role you will possess
* Demonstrated experience in a similar administrative role (within the residential care sector is desirable)
* Strong interpersonal, written and verbal communication skills
* Exceptional attention to detail and accuracy
* A high level of confidentiality, integrity and awareness of sensitive information
* Intermediate experience with Microsoft Office Suite including Outlook, Excel and Word
* Strong time management and prioritisation skills
Must hold or be willing to obtain if successful
* Valid Queensland Driver's License with no restrictions, and own reliable transport
* Queensland Working with Children Check (Paid Blue Card)
* Licensed Care Service Suitability Check (LCS2)
* Ability to provide two references from recent employers (including your current line manager)
* National Criminal History Check (a new check will be conducted through IFYS systems)
Application and assessment process
When submitting your application, please include your current CV and a cover letter outlining your suitability for the role. Shortlisted candidates will be asked to participate in a skills-based assessment.
If you would like further information on this role, please call 07 5438 3000 to speak to Zoe in the Recruitment team or email
Applications close: 5:00pm Friday 27th February 2026. Applications received after this date will be accepted but may not become part of the initial candidate pool.
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