Delivering Exceptional Customer Service
* A fantastic career opportunity for someone who is passionate about delivering the highest level of customer service.
* The role involves prospecting, touring, closing, and getting referrals for future sales.
The primary responsibility of our Member Services Officers is to acquire new members and deliver first-class customer service, ensuring it aligns with our Mission, Vision, and Values.
Key areas of responsibility include:
* Have a passion for fitness.
* Provide excellent customer service to all customers, both in person and over the telephone.
* Apply sound cash handling principles and use of Point of Sale (POS) systems.
* Promote the centre's services and programs to customers and accept customer bookings and enrolments.
* Previous experience in a similar position.
* Excellent communication skills.
* Hold current First Aid & CPR Certification.
* Working With Children Check (or equivalent) & National Police Check.
* Prior experience in fitness, sales, customer service, or a retail environment is highly advantageous.