Job Title
We are seeking skilled professionals to join our team as Remote Desktop Support Technicians.
* The ideal candidate will have experience in IT support, preferably within a managed services provider (MSP) environment.
About the Role
This is an exciting opportunity for individuals who enjoy working with technology and providing excellent customer service. The successful applicant will be responsible for delivering high-quality IT support to resolve incidents and fulfill service requests.
Key Responsibilities
* To provide remote desktop support to end users using remote access tools.
* To deliver high-quality IT support to resolve incidents and fulfill service requests.
* To prioritise and manage new support tickets and existing work orders efficiently.
* To accurately document service details, time logs, and job notes in the ticketing system.
Required Skills and Experience
The following skills and qualifications are required for this role:
* Proven Level 1/2 IT support experience, ideally within an MSP or enterprise setting.
* Technical proficiency with mac OS, Windows 10/11, Microsoft Office Suite (Teams, Outlook, Office 365), and remote troubleshooting tools.
* Strong diagnostic skills for application installations and network technologies (VPN, WAN, LAN).
* Experience with endpoint management tools like Microsoft Intune and SCCM.
* Familiarity with ITSM platforms (e.g., Service Now, HP Service Manager) and principles, especially Incident and Service Request Management.
* Exposure to analytics tools such as Nex Think and 1 E Tachyon.
* Excellent communication, documentation accuracy, and a customer-first mindset.
Benefits
This role offers several benefits, including:
* Being part of a supportive and growing team.
* Working with major clients on meaningful projects.
* Career development and training opportunities.
* A culture that values innovation, collaboration, and customer excellence.
About Us
We believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.