Commercial Support Role Summary
This key position provides reliable, high-quality support for commercial activities, administrative tasks and data management across the organization.
* Key Responsibilities:
* Commercial Support:
o Assemble proposals, tender packs and other documents using approved templates.
o Maintain and update commercial templates based on latest content.
o Keep the commercial pipeline updated in CRM.
* CRM & Monday.com Execution:
o Perform regular dashboard updates to reflect current status.
o Conduct systematic data cleansing (deduping, fixing errors, standardising names).
o Maintain opportunity and task status updates, due dates and simple action tracking.
o Upload and attach documents with correct tagging and version control.
* Admin & Project Support (Internal & Executive-Facing):
o Assist with internal administrative tasks including scheduling meetings, coordinating availability and sending invites.
o Take and format minutes and action lists.
o Build and maintain lists of stakeholders, attendees and distribution groups.
o Support event-related tasks (workshops, gift lists, RSVPs, follow-ups).
o Track program deliverables and action items in Monday.com.
o Help prioritise and organise day-to-day administrative requests.
o Format SOPs, process documents and guides prepared by senior writers and planners.
o Upload, tag and file documents in SharePoint following naming and metadata standards.
* Training Support:
o Assist in training session logistics: scheduling sessions, sending invites and materials, preparing attendance lists and distributing training documents and links.
o Maintain training registries (attendance, dates, topics) in Monday.com or SharePoint.