Full Job Description Customer Experience Manager - Moorebank, NSW Highly competitive package & ongoing career development Flexible start/finish times Be part of an exciting growth journey – we’re expanding! About the company Our client is a well-established name in the automotive accessories industry, known for quality, innovation, and reliability. With recent business acquisitions and a fast-paced growth trajectory, we’re evolving – and we need passionate leaders to help us take it to the next level. About the role You’ll be managing a team of experienced customer service professionals who need a calm, capable leader – not a data-cruncher. While KPIs are helpful, people are the real priority. Duties Lead and nurture a close-knit customer service team Roll up their sleeves and work alongside the team when needed Balance empathy with authority – build strong bonds, but lead with confidence Identify efficiency wins and improve internal processes Drive training and development to uplift team capabilities Use new tools and software to start tracking performance and KPIs Embrace change and support the team through business growth Skills and experience Strong people leadership experience A background in customer service, ideally with some mechanical/automotive knowledge Excellent computer skills The grit to lead through growth and change A proactive mindset and willingness to improve systems, not just manage them. Benefits Highly competitive package on offer for the right candidate Flexible start/finish times - core hours 38hrs per week A growing, stable business where your leadership truly matters A supportive, family-oriented work culture Career progression opportunities as the business continues to expand How to Apply If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today. Not the job you are after? For more Customer Experience jobs or other automotive jobs, please see our website: www.justautomotiverecruitment.com.au