Job Overview
The Accounts Services Officer is part of Goodstart's Finance team, leading debt management activities mainly on inactive family accounts. Using systems such as the Childcare Management System and SAP, the role manages payment transactions, generates invoices, and ensures financial accuracy on family statements.
Location: Murarrie, Brisbane (Turrbal and Jagera Lands). Employment type: Full time 1‐year fixed term (open to part‐time hours for the right candidate).
Responsibilities
* Drive cash collection for inactive family debt, including negotiating payment of outstanding debts and arranging suitable payment plans.
* Achieve targeted cash collection while maintaining excellent customer service and protecting the Goodstart brand.
* Investigate and report queries from centre staff and managers in a timely manner.
* Support centres with active family debtors, including overdue accounts, letter reminders, payment plans, advice, and bad debt procedures.
* Develop and implement record‐keeping systems, forms, policies, and procedures related to debt collection, invoicing, processing transactions, reconciliations, and other accounts‐receivable activities.
* Develop and pursue payment strategies.
* Identify and resolve problems and inconsistencies, suggesting suitable corrective procedures.
* Liaise with internal clients such as managers and childcare centre directors on payments and general enquiries.
* Support other account services functions as required.
Benefits
* Opportunity to work for a company that aspires to be globally recognised for early‐years practice and learning outcomes.
* Investment in your growth and development with support, tools, training and experiences.
* Inclusive team culture where everyone feels a sense of belonging, inclusion, and purpose.
* Discounted childcare (up to 15%) and flexible work arrangements.
* Discounted health care and access to wellbeing programs with BUPA.
* Exclusive discounts on travel, gyms, Apple and Dell products, and more.
* Fitness Passport granting access to gyms and pools at a heavily discounted price.
* Secure, stable employment with Australia's largest provider of early‐learning and care.
Qualifications
* Debt recovery or collections experience.
* Experience in an Accounts Receivable or Billing environment.
* Strong negotiation and problem‐solving skills.
* Outstanding customer service and communication skills.
* Previous experience or knowledge of the early‐learning industry.
* Previous experience or knowledge of SAP.
EEO Statement
We're an equal‐opportunity employer that takes pride in an inclusive and diverse work environment. Goodstart is deeply committed to Reconciliation and welcomes Aboriginal and/or Torres Strait Islander people to apply.
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