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Work Location: Solomon, Pilbara WA. Fortescue's Solomon mine is located on the traditional lands of the Eastern Guruma and Yindjibarndi peoples.
Roster: 8D/6R – FIFO ex Perth
You will be responsible for the ongoing IT support for multiple sites and camps in the Pilbara.
Key Responsibilities
* Log all issues in the ITSM toolset (Service Now) and liaise and communicate IT related work to the business representative of the designated site.
* Execute work orders as per schedule and relevant work instructions associated with the work orders.
* Create, develop and update support documentation for the site (Orion), raise issues or suggestions for improvements to support documentation where possible with peers or other IT teams.
* Act as an escalation point amongst peers, providing peer support and guidance where possible, coordinate work at site when delegated by other IT teams.
* Work autonomously and be accountable for site Technology, this includes, Desktop, Servers, Networking and Software queries
* Be accountable for all site printers and be point of contact for Canon service engineers
* Relocation of offices and office equipment, which includes setting up comms racks and installing Cisco switches, WiFI AP's, communication racks, and antennas.
* Point of contact for all Telstra queries across the site with regard to 4G connectivity
* Familiar with Microwave (Ubiquiti) Communication Technology
* Manage all aspects of Technology queries across the site from a varied customer base
* Site based procurement and stock management on a daily basis for end users
* Liaise with Project Management teams in Perth assisting in their project delivery
* Provide on-call after hours support as required of the role.
Qualifications and Experience
* Minimum 2-3 years of IT operational experience, covering standard office applications, operating systems and networking
* Skills with Cisco and Ubiquiti Technologies
* Familiarity with mining Operations Technology, ServiceNow, SAP, and Communication Networks
* Proven track record in providing support to a diverse and busy environment
* Tertiary qualifications in Information Technology, or related experience
* Certification in ITIL, Microsoft, Customer Service Certification (highly desirable)
* Strong time management & organisational skills, able to prioritise & multitask
* Proven IT change management, incident and problem management skills
* Australian C class (Manual) driver's license
* Working at Heights, and First Aid training (highly desirable)
* Knowledge of ServiceNow and Asset Management (desirable)
About Us
Be part of something big. Fortescue is leading the world with our plan to decarbonise our iron ore operations, projects that harness renewable energy and the development of technology that will change our planet forever.
Our Commitment
Fortescue celebrates individual strengths and team members are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with. Diverse backgrounds include First Nations Peoples, people with disabilities, LGBTQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics.We encourage candidates from all backgrounds to apply.
https://fortescue.com/careers
Internal Candidates / Current Contractors please apply via Success Factors Careers Portal. For further information on how to apply please visit the Fortescue Hub.
Fortescue reserves the right to close applications early should a suitable pool of candidates be identified.Fortescue will never contact you to ask for payment of any kind, whether directly or through a third party.
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