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Customer experience specialist

Port Hedland
beBeeCustomerService
Posted: 8 December
Offer description

Work with us to help build Australia's future.



Job Description


We are seeking a customer-focused professional to join our team at our brand-new site in Port Hedland. As a key member of our team, you will be responsible for providing exceptional customer service and support.



Responsibilities


* Responding to incoming calls and enquiries from customers

* Providing quotations and following through to order placement and successful on-time delivery to customers

* Liaising with the broader business to best service our customers

* Procuring product for customer orders



Required Skills and Qualifications


* Experience in customer service and sales

* Proactive approach with a passion for delivering exceptional customer service

* Excellent organisational and time management skills

* Ability to understand customer needs and offer value-based solutions

* Willingness to learn about our industry and business

* Competent in the use of Microsoft Office Suite



Benefits


Generous parental leave: 20 weeks paid primary carer leave and 3 weeks paid partner leave for those who have worked at the business for at least 12 months. We also provide superannuation contributions for the primary carer during the period of unpaid parental leave for eligible employees (limitations apply).


Access to long service leave after 5 years: Employees who are not covered by an enterprise agreement can access accrued long service leave at the rate of 1.3 weeks per year of service after 5 years continuous service.


Employee benefits program: Discounts for employees, friends and family on a huge selection of products and services from various brands.


Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.



About Us


Our business provides solutions for commercial and residential construction, large-scale and nation-building infrastructure, as well as primary producers and rural sectors.


We aim to become carbon neutral by 2030 and contribute to sustainable development.



Why Work Here?


Join us in our pursuit of a sustainable future. Contribute to building a better tomorrow for ourselves and future generations.


Experience a workplace that values your personal and professional growth, where work-life balance is encouraged, and employee wellbeing matters.


Empower yourself to drive your own development and uncover your potential in a dynamic and inclusive environment.


Together, let's forge a brighter future for all.

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