Our client is a well-established, multidisciplinary practice providing Obstetric and Gynaecological services. We strive to help our patients to achieve their best possible health outcomes and are committed to delivering excellent quality healthcare. We care about the relationships we have with both our patients and our team and provide a supportive and family centred workplace.
ABOUT THE ROLE
We are seeking a confident, motivated Team Leader with strong Specialist Clinic experience to lead our front office team (of 4) working a 9 day fortnight @ 7.5 hours per day (67 hours per fortnight). This position is based in Spring Hill. No parking provided but close to Central Station and the bus network.
Previous medical secretary experience is essential, with a proven track record working within a busy and dynamic practice. Obstetric and Gynaecology experience would be a bonus
We are looking for a motivated, dynamic person, with experience in exceptional customer service delivery who thrives in working in an ever-changing environment. A professional and empathic approach with a passion for positive patient experiences is essential.
We are looking for an employee who is seeking a long-term opportunity in a supportive environment where you will be surrounded by experienced administrators and clinical staff.The flexibility to work varied and additional hours as required from time to time to cover staff absences and leave is essential. Generally, the hours of this role are 7.45am-3.45pm. Relief rarely required on a Saturday morning.
KEY RESPONSIBILLITIES
1. Lead and support our administration team (3 staff)
2. Oversee day-to-day front desk operations and patient flow ensuring high standards of patient service
3. Medical Secretarial duties including private account billing, Medicare and DVA billing
4. Manage rosters and staff training and development
5. Social Media experience an advantage
* Fostering professional working relationships with team members, patients and medical staff (there are 4 Clinicians utilising these rooms).
* Fostering relationships with external stakeholders (Hospitals, other Specialist practices and referrers).
KEY CRITERIA
* Min 3 years Senior Medical Secretarial experience
* Staff management experience including training and rostering
* Sound knowledge of medical software, preferably Genie and proficient computer skills with sound knowledge of Microsoft programs (adhoc Dictaphone typing required).
* A willingness to be flexible and adaptable in a fast-paced dynamic environment.
* Attention to detail and the ability to multi-task is a must.
* Excellent communication skills
* A positive attitude delivering compassionate care as part of a multidisciplinary health care team.
WHY JOIN US?
* Modern streamlined practice with caring Specialists who offer an outstanding patient experience
* Supportive management and collaborative team culture
* Opportunity to add value to front desk systems and patient experience
* Competitive remuneration based on experience
Our clinic is open from 8 am – 4 pm Mon-Fri and 7:30am-12:30pm on some Saturdays. Flexibility to work varied and additional hours as required from time to time to cover staff absences and leave is essential.
If this position is for you, we would love to hear from you
Please submit the following:
* Cover letter telling us why you would be our next exceptional team leader
* Your Resume
This role has a flexible start date. We are willing to wait for the right person to fit this special role. Email your application to jobs@davisrecruitment.com.au. Inquiries to Julie Davis on 0438192167.
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