Spa Guest Service Representative
The JW Marriott is seeking a warm and enthusiastic Spa Guest Service Representative to join our team on a casual basis. The ideal candidate will have a strong sense of teamwork and be able to ensure the superb delivery of our exceptional services and treatments.
As a Spa Guest Service Representative, you will be responsible for scheduling services for individuals and large groups using spa/salon reservations software. You will also call guests to confirm scheduled services and answer questions about available services.
* Schedule services for individuals and large groups using spa/salon reservations software system.
* Call guests to confirm scheduled services. Answer questions about available services.
* Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
* Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
* Promote and sell spa/salon services.
* Process guest payments for spa/salon services and obtain payment authorization as needed
What We Offer:
We offer a range of benefits to our employees, including unlimited strategic development and career opportunities, generous accommodation and food and beverage discounts, recognition programs to keep you motivated, and wellbeing and mindfulness programs to ensure you stay healthy.
Requirements:
To be successful in this role, you will need to have excellent personal presentation standards and professional phone etiquette. You will also need to be guest centric, a team player, and have a positive attitude. Previous experience as a spa receptionist would be an advantage, as well as strong communication skills and a warm personality.
About Us:
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.