Premium Services Administration Officer - Role Overview
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This role demands an array of proficiencies, particularly excellence in interpersonal and communication skills that support and reflect the organisation's culture. There is a high level of customer service expected for this role as well as great attention to detail.
The successful candidate will be well organised and have great administration skills with excellent customer service and interpersonal skills. You will also have an eye for detail and a desire to provide the best quality service to our clients and all staff.
We are currently seeking an individual to join our Premium Services Team in a challenging, varied and rewarding role. Key responsibilities include but are not limited to:
* First point of contact with clients
* Ongoing liaison with clients
* Processing medical bookings
* Co-ordination of results management
* Answering dedicated unit phone line
Demonstrated ability to work autonomously and as part of a team environment is essential for success in this position. Previous experience in Occupational Health will be highly regarded although not essential.
Benefits and Perks
This role offers numerous benefits and perks including:
* A stable and reputable national healthcare provider offering ongoing training and development opportunities
* Friendly and supportive team environment
* 5 minute walk from Central train station
* Discounted fees for various medical services e.g. pathology, radiology and travel health
* Employee Assistance Program
* Numerous discounts including travel, gym membership and health insurance options
* Novated Leasing
Requirements and Skills
To be considered for this role, applicants must possess the following skills and qualifications:
* Well organised and great administration skills with excellent customer service and interpersonal skills
* Ability to work under pressure and remain positive and flexible
* Proficient in the use of Microsoft applications including Outlook, Word, Adobe, Excel
About the Organisation
The organisation is committed to diversity, equity and inclusion and values social and cultural diversity. We encourage applications from individuals of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientations, religions and gender identities.
Key Responsibilities
Your key responsibilities as a Premium Services Administration Officer will include:
* Working closely with Occupational Physicians, Psychiatrists and Psychologists to achieve a high level of service expectations
* Reporting directly to the Premium Services Manager
An attractive salary package will be offered to the successful candidate.
Please note that a National Police Clearance conducted within the last 3 months is required for this role.