*All applicants need to hold the full work rights to work permanently in Australia as we are not able to sponsor your work visa.
Position: Customer Service & Logistics Assistant
Location: Blacktown, Sydney, NSW
Job Types: Full-time
Work Schedule: Monday to Friday
About the Company
The client company is a leading organisation manufacturing and distributing a complete range of thermoplastic and rubber hose products and accessories including couplings and fire equipment, for use in industrial, commercial and firefighting applications.
About the Role
We are seeking a Customer Service and Logistics Assistant to support the Customer Service and Logistics Manager in managing daily operations. This newly created role will play a crucial part in ensuring exceptional customer service and efficient logistics processes.
Customer Service Main Tasks:
* Respond to customer enquiries, provide pricing, elaborate quotes, inform stock situation, provide lead time.
* Follow up on customer enquiries.
* Process customer orders.
* Follow up customers to ensure they pay on time.
* Issue invoice and packing list and inform customers for shipment information.
* Liaise with customers to handle delivery effectively.
* Assist to organize participation in exhibitions and marketing activities.
* System registration of new customers.
* Ad-hoc tasks.
Logistics Main Tasks:
* Liaise with the warehouse to ensure proper supply of goods.
* Liaise with customers to organize the collection of goods, provide invoice and packing list. Liaise with the freight forwarder to get the goods collected.
* Liaise with forwarder to ensure timely delivery, avoid delays and timely collection of empty containers.
* Place purchase orders with the group and 3rd party suppliers and receive the shipments.
* Assist with physical inventory checking 2 times a year in June and December.
* Ad-hoc tasks.
Skills and Experience:
* Excellent communication and interpersonal skills.
* High attention to detail and solid organisation skills.
* Positive attitude and strong work ethic.
* Exceptional customer service focus.
* Good working knowledge of Microsoft products (Outlook, Word, Excel, etc.).
Seniority Level
Associate
Employment Type
Full-time
Job Function
Customer Service and Administrative
Industries
Manufacturing
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