Account Manager - Beauty & Personal Care
IMCD is a leading global distribution partner, formulator and solutions provider of specialty chemicals and ingredients. We have operations in over 60 countries and as we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity.
We are driven by our five core values: partnership, freedom to act, entrepreneurship, integrity & trust, and financial discipline.
At IMCD Beauty & Personal Care, we are one of a kind. We are passionate about what we do and with each concept we develop, we are exploring creative opportunities, seeking out trends, identifying what's next and going beyond the possible. We anticipate and answer the market in a sustainable, efficient and profitable way: that's how we are shaping tomorrow's Beauty!
About the role
Based in Macquarie Park, our new Account Manager will manage and develop an assigned group of customers and potential customers to drive sales growth.
Responsibilities
* Build and maintain strong relationships within your portfolio of customers, maintaining contact to ensure delivery standards are being met and exceeded
* Develop and deliver targeted customer account strategies, including new market strategies, to achieve sales targets and objectives within assigned territory
* Inspire customers on market trends and ingredients by preparing and delivering presentations
* Conduct face-to-face meetings with customers to understand their needs, present product offering and negotiate sales agreements
* Identify, maintain and actively manage new opportunities to deliver sustainable growth
* Management of customer forecasts in a timely manner to support demand planning
* Monitor market trends, competitor activities and customer feedback to identify opportunities for business growth
* Maintain appropriate pricing to customers in line with company and business unit goals
* Assist with budget and business planning
* Prepare and submit tenders
* Assist in investigating and resolving customer concerns
* Maintain detailed records of customer interactions and sales activities within Sales Force
About you
Qualification - Relevant tertiary qualifications or strong experience in the industry with proficiency in using sales and customer relationship management (CRM) tools
Experience - Proven track record of success in a sales role within the industry, with good negotiation and closing skills. Additional background in Marketing would put you a step above the rest, but not necessary.
Well-developed communication skills – Possess strong interpersonal, negotiation and relationship management skills to support building relationships across all levels within IMCD and with our customer and supplier network. You should be proficient in using Microsoft office and be comfortable presenting in front of customers.
A can-do attitude – our values are central to all that we do. You will go a long way if you use your initiative and common sense and are happy to roll your sleeves up and support the wider team while being able to work independently.
Being a team player – Supporting colleagues when needed and working as part of a team is essential to our success.
Solutions-focused – You will be resourceful and entrepreneurial with the ability to quickly pick up product knowledge and apply to resolve customer needs.
Ability to Travel - Travel will be required in this role, with overnight travel expected up to 1 week in 4.
In return you will:
* Join an inclusive, supportive and diverse team culture
* Enjoy working for an international fast growing company with a strong entrepreneurial culture
* Receive additional benefits such as a fitness subsidy, quarterly and annual incentives, salary continuance insurance and monthly on-site massages.
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