Brisbane Physiotherapy and Podiatry is a fast-growing private practice with clinics in Albion and West End.
We are seeking a highly capable Receptionist / Administration Officer to work at our beautiful West End clinic.
What's in it for you?
* Full-time, part-time or casual opportunity days / hours per week.
* Full/Part-time hourly rate of $28 to $35 commensurate with skills and experience. Casual rates apply.
* Flexible rostering with opportunity to work a combination of half and full days - Optimal for people seeking work / life balance.
* Work Monday to Friday with no weekend work required.
* Work in a calm and low-stress environment as part of a small but growing team of physiotherapists and podiatrists.
* Become part of our Brisbane Physiotherapy and Podiatry family where colleagues treat each other with kindness and respect.
* Opportunity to learn and develop new skills relating to: marketing, social media, AI and more if interested.
* Comprehensive orientation with ongoing support from the Clinical Director.
We are looking for someone with:
* Strong written and verbal communication skills to be able to: greet patients, answer phone calls, re-book patients, respond to enquiries, and liaise with practitioners and patients.
* Proficient IT skills: use of Microsoft Office (specifically Microsoft Outlook, Teams, Word and basic excel); practice management software (Cliniko) to manage appointments, payment processing technology i.e., hicaps / eftpos.
* Excellent time management and organisational skills.
* Proven ability to work autonomously with minimal supervision.
* Proven ability to maintain a high level of accuracy.
* Ability to develop and maintain up-to-date knowledge about practitioners, services provided, clinic information and fees.
* Proven ability to utilise available information to proactively identify and solve problems.
* Previous experience as a receptionist, preferably in a healthcare/clinical setting.
If this sounds like you, please send a short cover letter which answers the following questions and your CV for consideration:
1. From browsing our website ), what are two things you think set Brisbane Physiotherapy and Podiatry apart from other clinics in the area? How would you communicate these to someone calling to ask "Why should I book here?"
2. Our motto is 'Care beyond recovery for a life beyond limits.' How would you explain to a patient what this means and why it's different from just coming in to treat pain?
3. After looking through our website, what is one thing you think could be explained more clearly for patients?