Claims Advisor – Workers Compensation (Personal Injury)
Newcastle | Hybrid after training
Previous Workers Compensation claims experience required
Join Suncorp Group in Newcastle and play a vital role supporting injured workers to recover and return to work.
We are currently seeking experienced Workers Compensation Claims Advisors to join our Personal Injury team. This role is ideal for someone who has hands-on experience managing Workers Compensation claims and is confident navigating legislation, medical evidence, and stakeholder relationships.
Why Join Suncorp?
Make a Real Impact
You'll support injured workers through some of the most challenging times in their lives — helping them access the right treatment, rehabilitation, and entitlements so they can safely recover and move forward.
Flexible Work Options
After completing training, enjoy a hybrid working model, balancing time in the Newcastle office with the flexibility of working from home.
Career Growth & Support
Join a collaborative, values-led organisation that invests in your development through structured training, coaching, and clear career pathways within Personal Injury and beyond.
What You'll Be Doing
* Managing a portfolio of Workers Compensation personal injury claims, end-to-end
* Making timely, evidence-based decisions in line with legislation, policy, and best practice
* Reviewing and interpreting medical, rehabilitation, and financial information
* Applying cost-effective and sustainable claims strategies while prioritising injured worker outcomes
* Collaborating with employers, treating practitioners, rehabilitation providers, and internal stakeholders
* Delivering empathetic, professional service to injured workers and key stakeholders in a high-volume environment
What We're Looking For
Essential Experience
* Demonstrated experience in Workers Compensation claims management
(e.g. Claims Advisor, Case Manager, Claims Officer, Injury Management Advisor)
Highly Regarded
* Experience within an insurer, scheme agent, or third-party administrator
* Knowledge of Workers Compensation legislation and claims frameworks
* Backgrounds in insurance claims, injury management, rehabilitation, psychology, or allied health
Skills & Attributes
* Strong communication and stakeholder management skills
* Ability to manage complex information and competing priorities
* Resilience, sound judgement, and a solutions-focused mindset
* A collaborative approach and commitment to customer outcomes
Here's what we offer:
* Competitive Salary + Performance Incentives
* Generous Leave Benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
* Hybrid Working: Enjoy flexibility with a mix of office and work-from-home days
* Work-Life Balance: Prioritise your wellbeing with supportive policies and a culture that values balance
* Staff Discounts: Access exclusive offers from over 400 top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia
* Reward & Recognition: Celebrate your achievements through our reward programs
* Career Development: Ongoing training, coaching, and clear pathways to grow your career
* Community Engagement: Take part in charitable initiatives such as Spirit to Cure
We're hiring now. If this speaks to you, apply today.
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.