Job Overview
We are seeking a highly skilled and experienced Front Office Manager to join our team. This is an exciting opportunity for someone who thrives in a fast-paced environment and has a passion for delivering exceptional guest service.
* The ideal candidate will have a strong background in hospitality management, with experience in managing front desk operations, supervising staff, and ensuring seamless guest experiences.
* They will be responsible for providing accurate and timely information to guests about property facilities and features, handling guest enquiries and complaints, and maintaining the cleanliness and presentation of the front desk area.
* In addition, they will be required to communicate effectively with other departments, such as housekeeping, to ensure that all necessary information is shared and guests' needs are met.
* Our successful candidate will be a team player who can work collaboratively with colleagues to achieve excellent results and maintain high levels of customer satisfaction.
* If you have a proven track record of delivering outstanding guest service, possess excellent communication skills, and are looking for a challenging role that offers opportunities for growth and development, then we want to hear from you!
Key Responsibilities:
* Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
* Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features.
* Check guests in and out of the Property accurately and in a timely manner.
* Handle guest enquiries and provide information on local attractions - give directions as required.
* Take reservations as required.
* Record guest comments for the information of the Head of Department.
* Ensure all guest details are fully updated to ensure Property information is correct.
* Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.
* Maintain the cleanliness and the presentation of the front desk at all times.
* Communicate with Housekeeping to ensure relevant information is communicated between departments.
Requirements:
* Degree in Hospitality Management or related field.
* Minimum 2 years of experience in a similar role.
* Excellent communication and interpersonal skills.
* Ability to work well under pressure and meet deadlines.
* Strong problem-solving and analytical skills.
* Knowledge of local attractions and services.
Benefits:
* Competitive salary package.
* Opportunities for career advancement.
* Professional development and training programs.
* Award-winning employee recognition program.
* Discounts on hotel stays and other company services.
Why Join Us?
We offer a dynamic and supportive work environment where employees can grow and develop their careers. Our company values include:
* Quality and Excellence.
* Customer Focus.
* Teamwork and Collaboration.
* Accountability and Integrity.
* Creativity and Innovation.
If you share these values and are passionate about delivering exceptional guest service, please apply today!