As an IT support professional, you will be responsible for delivering high-quality assistance to our clients.
The role involves:
* Providing prompt responses to client requests through our help desk system
* Managing tickets within agreed service level agreements
* Documenting internal procedures for future reference
* Assisting in the setup and troubleshooting of Audio Visual systems
* Installing, testing, and configuring new workstations and software
* Escalating unresolved issues to senior administrators
* Maintaining and managing our Microsoft Active Directory domain
To succeed in this role, you will need:
* Strong customer service skills and a willingness to learn
* A positive attitude and eagerness to contribute to the team
* An IT certificate or relevant qualification preferred
* Some prior experience in a similar role would be advantageous
* A keen interest in developing a career in IT
We offer a culture of collaboration, respect, and inclusion, ensuring that our core values are lived and breathed by each member of our firm.
Benefits of Working with Us:
* A dynamic and supportive team environment
* Opportunities for career growth and development
* A collaborative culture that encourages innovation and creativity
* A range of benefits and rewards that promote work-life balance
About Our Firm:
We are a leading provider of [insert industry/field], dedicated to delivering exceptional results to our clients. Our team is passionate about making a difference and driving positive change.