Customer Service & Administration Assistant
Regional Appliance & Electrical Services
Fairy Meadow, Wollongong, Illawarra & South Coast NSW
Full-time | Monday to Friday | 8:00am–4:00pm
Regional Appliance & Electrical Services is a locally owned and operated Illawarra business with a strong reputation for honest, dependable service. Established in 1998, we have been supporting domestic and commercial customers across the region for over 25 years.
We are currently seeking a Customer Service & Administration Assistant to join our team in our Fairy Meadow office.
This is a busy and varied role suited to someone who enjoys working in a fast-paced office environment and can confidently manage competing priorities. The role will involve supporting both customers and technicians and would suit someone who enjoys being the first point of contact for customers while helping keep office operations running smoothly.
About the role
In this role, your duties will include:
* Creating, booking and coordinating service jobs
* Taking customer phone calls and assisting with enquiries
* Managing shared email inboxes
* Following up customers regarding quotes, approvals and bookings
* Providing general administrative support to the office
* Liaising with customers and technicians to assist with day-to-day coordination
About you
To be successful in this role, you will have:
* Previous administration experience preferred
* Previous customer service experience preferred
* Confidence speaking with customers over the phone
* Good computer skills
* Strong attention to detail
* A friendly, professional and confident manner
* Strong verbal and written communication skills
* The ability to communicate effectively with customers and team members
* Professional phone and email etiquette
* The ability to work well both independently and as part of a team
* Strong problem-solving skills and the ability to use initiative
* The ability to stay organised and manage competing priorities in a busy office environment
Experience with Simpro and parts interpretation would be highly regarded, but is not essential.
Previous administration and customer service experience is preferred, however we are open to the right person who is willing to learn.
Why join us?
* Join a well-established local business with a strong reputation in the Illawarra
* Stable full-time, office-based role in Fairy Meadow
* Supportive team environment
* Busy and varied position with no two days the same
* Opportunity to build your skills within an established service business supporting both domestic and commercial customers
We are looking for someone who is reliable, punctual and looking to become a valued long-term member of our team.
Applicants must have the right to work in Australia.
To apply, please submit your resume and cover letter through SEEK.