Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.
From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.
As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile's unique customer insights and expansive omnichannel capabilities, we're creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.
About the role:
The Technical Account Manager, Supply Operations, APAC is responsible for providing technical support for Vistar's marketplace offering across APAC and will be based in Sydney. This is a role that requires strong organisational skills to ensure Vistar's partners get the most out of Vistar's products and services. The Analyst, Supply Operations provides a great customer support experience while also sharing product feedback and reporting issues to internal teams.
What you'll do:
* Become an expert in Vistar's programmatic products and services
* Act as the first point of contact for troubleshooting both demand & supply side issues, including inventory discrepancies, tag or pixel validation, and campaign delivery challenges, providing technical support to both clients and internal team members.
* Own all platform support enquiries that come through via Zendesk and keep within agreed SLAs in response times and escalations to engineering as required
* Support enquiries include, but not limited to:
o Platform questions from users of Vistar's DSP or SSP
o Troubleshooting issues from media owners, DSP partners and campaign delivery issues
o Ad hoc enquiries
* Identify and implement improvements to processes and documentation
* Communicate client feedback, product usage, and software issues to relevant teams such as Product and Engineering
What experience we're looking for:
* 3-5 years of technical support experience
* Programmatic advertising operations experience is a plus
* Bachelor's degree, preferably in computer science or related field
Who you are:
* Highly skilled in problem solving and troubleshooting
* Excellent communication and time management skills, and ability to multi-task across multiple projects and stakeholders
* Thrive in fast-paced, collaborative environments
* Positive attitude and passionate about their work
* Self-driven and able to work independently
If you're ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we'll see you out there.
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