The role requires a leader who can drive exceptional IT support services to senior executives and their assistants.
Key Responsibilities
* Lead by Example: Demonstrate exceptional interpersonal skills, professionalism, and a customer-focused approach.
* Team Leadership: Mentor, develop, and foster a high-performance team culture that promotes collaboration and continuous improvement.
* Cross-Training Initiatives: Drive initiatives to enhance service capability within the Executive Support and Global End User Services teams.
* Escalation Point: Act as the primary point of contact for complex issues, ensuring timely resolution and clear communication.
* Financial Management: Oversee financial management for allocated cost centres, maintaining budget accountability.
* Continuous Improvement: Implement frameworks to optimize operational costs and boost end-user satisfaction.
* Confidentiality: Ensure trust and confidentiality in all interactions with executive-level customers.
Requirements
To succeed in this role, you will need:
* Exceptional leadership and interpersonal skills
* Strong customer focus and professionalism
* Ability to lead, mentor, and develop a high-performing team
* Experience with cross-training initiatives and process improvement
* Excellent problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
About the Role
This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional IT support services to senior executives.
You will have the chance to work with a talented team, driving innovation and excellence in every aspect of your work.
As a leader in this role, you will be responsible for fostering a culture of high performance, collaboration, and continuous improvement.
You will also have the opportunity to implement cross-training initiatives, drive process improvements, and ensure timely resolution of complex issues.
Join us in shaping the future of IT support services and making a real impact on our organization's success.