Event Operations Specialist
We seek an experienced IT professional to provide technical support for live events across NSW.
Key Responsibilities:
* Technical Operations:
o Design and implement custom IT solutions for events nationwide
o Provide on-site technical support for a diverse range of events
o Work with Windows operating systems, including Windows 10, Windows 11, and Windows Server
o Install and maintain point-of-sale systems at venues and temporary events
o Administer and maintain ticketing IT infrastructure and access control systems at client venues
o Coordinate preventative maintenance and respond to urgent technical needs
o Use JIRA to track, document, and resolve issues with detailed reporting
o Install, support, and maintain IT equipment such as servers, switches, and wireless access points
o Configure VPN connections and network services for temporary deployments
* Client & Venue Management:
o Collaborate professionally with clients and event teams
o Provide technical guidance and support during high-pressure event situations
o Maintain accurate configuration documentation and system records
o Respond promptly to service desk requests with fault resolution tracking
The role involves hands-on technical support, field deployments, and collaborating with event teams to ensure reliable technology at venues.
Requirements:
* At least one year of hands-on technical support experience (L1/L2), preferably with multi-site or field service exposure
* Experience supporting end users across multiple locations and managing IT infrastructure in dynamic environments
* Windows administration, POS system management, and VPN technologies
* Comfortable with Active Directory user management, Microsoft 365, and Jira
* Cisco networking fundamentals and practical server administration experience
* Strong client-facing communication and ability to explain technical concepts to non-technical stakeholders
* Organized with the ability to prioritize under tight deadlines
* Physically capable of equipment handling and extended periods at event venues
Practical Requirements: Current full NSW driver's license with regular travel across the state. Experience with NSW entertainment venues, stadiums, or event facilities is valuable; familiarity with temporary event deployments is beneficial.
What Sets You Apart:
* Field service or traveling technical support background
* Familiarity with NSW entertainment and sporting venues
* Experience with temporary network deployments and mobile IT solutions
* Understanding of the fast-paced, deadline-driven nature of live events
* Cisco certification (CCNA or equivalent) or similar networking qualifications
* Knowledge of Microsoft SQL databases
* Experience with patron access control systems or large-scale event technology
* Current full Australian driver's license