Are you seeking a dynamic and varied front line role in a warm, welcoming and patient focused environment? Are you passionate about working with an enthusiastic team that values kindness, warmth, and fun? If so, your dream job might be right here
About Us
Women's & Men's Health Physiotherapy is a specialist practice in pelvic health and is a proud industry leader. Established in 1992 we have a long history of providing the highest quality patient care and outcomes.
The Opportunity
Our Patient Support Services team are the frontline ambassadors of our practice, and they play a significant and highly valued role assisting our patients and our physiotherapists.
Reporting to our Service Delivery Manager, the reception team leader works on desk around 50% of their time, and spends the remaining 50% leading the support team, coaching and mentoring as required, and ensuring all processes and standards are met. The role involves trouble shooting, identifying opportunities for improved efficiency or service levels, modelling our values and ensuring every patient is well looked after outside the treatment rooms.
What We Offer
* Permanent full time work
* A truly warm, welcoming and wonderful team culture
* Investment in your professional development
* An excellent salary
To be successful in this role you will have:
* 5 + years experience in a reception and/or admin supervisor or leadership role, preferably in the medical, health or professional services sectors
* A mature / seasoned leadership style; experience managing a wide range of people
* Excellent communication and interpersonal skills
* Outstanding attention to detail and a practical approach to work
* Strong computer literacy and comfortable with software and systems
* Enjoy and are good at problem solving and trouble shooting
* Australian work rights are required for this position
A bit about the role:
* All aspects of team leadership including rostering, timesheets, performance reviews, coaching, supporting the team, leave applications and managing any issues that arise etc.
* Oversee a range of administrative support provided to the clinical team
* Manage the patient support function of the business
* Ensure practice is well presented
* Support operations of the patient experience outside the clinical relationship
* Provide support in some of the financial functions of the business
Why join us?
At Women's & Men's Health Physiotherapy you will find purpose, passion, and the opportunity to assist the practice make a lasting impact in people's lives. You will be welcomed and supported, and your talents will be recognised, appreciated and put to great use.
What to Consider:
1. We live by our values:
2. Respect Everyone
3. Make Connections
4. Work Together
5. Strive for Excellence
6. Embrace Learning
7. We are seeking someone who can join us relatively quickly, so availability is a key criteria.
How to Apply
If you're eager to join our really special and supportive team, we encourage you to stand out by submitting a personalised resume and cover letter. Applications will be assessed as they are received.
You can apply either via seek
or directly to Deborah Peppard from HR Staff 'N Stuff -
Due to the volume of applications anticipated, only shortlisted candidates will be contacted, and we thank you in advance for your interest in this role.