We are seeking a customer first technology lead to engage and support our customers in the Pacific region, specifically covering Australia and New Zealand.Based in Sydney, this role will work with both our sales team and our customers and will be focused on ensuring that the technology components of our products and services are supported.The successful candidate will have experience in working with technology products both software and hardware along with experience in customer-facing roles.Key ResponsibilitiesTechnical product supportPrimary point of contact for sales teams and customers, for both technical and non-technical queries.Diagnosing and resolving technical problems related to software and hardware.Provide clear and effective support via phone, email and in-person interactions.Guide users through solutions with detailed instructions, ensuring a smooth experience.Documenting issues and solutions to build knowledge bases and improve future support.Developing sample code to support customers porting applications to Landi productsCustomer project leadershipWork with customers on their projects and assist them in coordinating both internal and external activities.Work with global teams to manage market hardware releases.Work with industry regulators to ensure compliance with local rules and regulations.Product training and subject matter expertiseProvide training to customers on our solutions.Provide demonstrations to prospective customers as part of the sales process.Qualifications and attributes:Bachelor's degree in information technology, Computer Science, or a related field and/or 5+ years of experience in technology space, ideally in Point of Sale, Payments, or business targeted technology solutions.Knowledge of the Android operating system.Knowledge of the payments market is highly preferredExperience working with distributors and partners across the Pacific region (AU & NZ preferred).
A self starter comfortable in working as sole charge within a small team.Excellent communication skills, both written and verbal.Be comfortable working in a fast-paced environment.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation Technology and Quality AssuranceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at LANDI Global by 2xGet notified about new Technical Support Manager jobs in Sydney, New South Wales, Australia.Group Manager, Support Services Management - APACInformation Technology Service Delivery ManagerSydney, New South Wales, Australia 4 days agoSenior Manager, Technical Support EngineeringSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoAssociate Manager, Technical Customer SuccessSydney, New South Wales, Australia 3 weeks agoSenior Technical Support Engineer (Azure Networking)Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 6 days agoManager, Service Delivery, AWS Managed ServicesSydney, New South Wales, Australia 2 weeks agoSenior Customer Success Manager - Enterprise (Manufacturing)Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Success Manager, CHRO SpecialistSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 days agoSenior Customer Success Manager - Enterprise (Retail / Hospitality)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$70,000.00-A$80,000.00 1 month agoNorth Sydney, New South Wales, Australia 3 days agoWe're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr