A global healthcare leader in Melbourne is seeking a Business Solution Lead to enhance their services through innovative solutions. The ideal candidate will possess strong skills in stakeholder leadership, structured problem-solving, and a deep understanding of contact-center environments. This senior individual contributor role involves leveraging AI-enabled capabilities and modern CCaaS platforms like Amazon Connect to drive impactful outcomes. The position offers significant influence and visibility within a Crew-based operating model that values diversity and inclusion.#J-18808-Ljbffr