At Cryomed Aesthetics, we're passionate about helping people feel confident in their own skin by delivering leading aesthetic technologies to clinics and professionals across Australia and New Zealand.
We are part of EBOS MedTech, which operates in nine countries through its portfolio of companies; Cryomed Aesthetics (aesthetic technologies), LifeHealthcare (ANZ medical device distribution), Australian Biotechnologies (allograft manufacturing), and Transmedic (medical distribution across SE Asia and Hong Kong).
Across all of these businesses, we are united by a shared value: Connect. It shapes how we build meaningful relationships, share knowledge, and work together to achieve greater outcomes for our customers, our teams, and the communities we serve.
Cryomed is a growing consumables and cosmetic products business, supplying injectables, laser devices and clinic essentials to cosmetic clinics across Australia. Due to a newly acquired distribution agreement, we are entering an exciting growth phase and are looking for a Customer Care Coordinator with experience supporting clinics, practice managers or businesses within the beauty, cosmetic or laser industry.
This role is highly customer-focused and phone-based, supporting a mix of laser clinics, franchises and independent practices with order processing, invoicing, EFT payment confirmation and coordination with warehouse teams to ensure timely dispatch of stock.
Working within Cin7 and a predominantly Outlook-driven environment, you will be comfortable managing high volumes of enquiries, retail-style repetitive orders and bulk purchases, while building trusted relationships with clinics and internal teams including marketing & distribution.
This is a full-time, permanent role based in Alexandria, offering standard business hours (8:30am–4:30pm or 9am–5pm) and the opportunity to grow with an expanding, well-established brand.
What you'll be doing
* Connecting with customers and sales—handling calls, emails, and all sorts of order requests with confidence.
* Keeping our systems up to date (don't worry, we'll guide you through it).
* Following up on deliveries and ensuring customers are always kept in the loop.
* Collaborating with warehouse, sales, and finance teams to keep everything running smoothly.
* Spotting any issues and promptly letting the right people know.
What we're after
* Customer service experience (any industry's fine).
* Comfortable learning and exploring new systems.
* Friendly, organised, and ready to pitch in.
* A sense of humour and a can‐do attitude.
Why you'll love it here
* Supportive team, flexible work, and plenty of laughs.
* Discounts on health insurance and other perks.
* Career growth across the EBOS MedTech group.
* Paid volunteer days and extra leave options.
* We celebrate wins—big and small!
Cryomed is guided by a set of values; Collective Knowledge, Customer Centric, and Transparent Practices that define who we are and how we work. We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive.
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