Leadership Role for HVAC Service Department
This leadership position is responsible for overseeing the day-to-day operations of our service department, supporting and coaching technicians in the field, and ensuring customer satisfaction remains top priority.
Key Responsibilities:
* Manage and support daily operations of the service team
* Provide in-field training and quality control for service technicians
* Maintain strong customer relationships and resolve service-related issues
* Collaborate with dispatch and other department leads for scheduling and workflow optimization
* Review service invoices and warranty claims for accuracy and efficiency
* Track and report departmental performance using CRM tools
* Ensure service technicians are trained in both technical and customer service skills
* Drive department profitability and team performance
Requirements:
* 8+ years of residential HVAC experience
* At least a year of proven supervisory or team management experience
* Strong mechanical aptitude and problem-solving ability
* Excellent written and verbal communication skills
* Proficient in CRM and reporting tools
* Valid driver's license with a clean driving record
* Self-motivated, organized, and committed to growth
Preferred Qualifications:
* Experience with Service Titan software
* Mechanical, electrical, or plumbing licensure in NC and/or SC
Work Schedule: Monday-Friday, 7:00am - 5:00pm, with occasional evenings and weekends as needed