This is a Receptionist role with HCF Australia based in Hornsby, NSW, AU HCF Australia Role Seniority - junior More about the Receptionist role at HCF Australia Are you passionate about delivering exceptional customer service and being the welcoming face of a thriving dental centre? Do you thrive in fast-paced environments and enjoy supporting both patients and professional teams? We are seeking a dedicated, professional, and friendly Receptionist for our Dental Centre Network (DCN), based primarily at our Hornsby Dental Center, with opportunities in Chatswood About the Role: The Receptionist is a key frontline member of our team, responsible for maximising patient appointments, managing the appointment book, and ensuring efficient and courteous customer service to both members and staff. You will be the first point of contact for incoming phone calls, support the Practice Manager and the Dentist in Charge, and play an integral role in the smooth operation and teamwork of the dental centre. Your responsibilities will also include raising accounts, receipting payments, and ensuring compliance with the HCF Dental Quality Management System and HCF policies and procedures. Key Responsibilities: The key responsibilities of this role include but are not limited to the following: Provide courteous, prompt, and accurate responses to all patient and staff enquiries. Answer phones within established KPIs and ensure all calls are monitored and responded to throughout the day. Maximise patient appointments and minimise schedule gaps. Create, reschedule, and cancel appointments as required. Maintain a clean and organised reception area. Receive patients and assist emergency patients per HCF Dental protocols. Raise patient accounts, claim benefits, and receipt gap payments efficiently. Follow up on gap account payments and process refunds, credit adjustments, and benefit issues. Perform daily banking and balance takings, preparing end-of-day reports. Liaise with other Dental Centres regarding patient files and records. Skills, Experience, and Qualifications: Essential: Neat personal appearance and excellent presentation. Competence in appointment booking and account systems. Ability to maintain strict confidentiality, tact, and diplomacy at all times. Knowledge of Dental Centre systems and procedures. Desirable: Previous experience as a Dental Assistant or willingness to be cross-trained. Familiarity with D4W software. Working knowledge of Microsoft Outlook, Excel, and Word. Qualifications in first aid. Join Us Become part of a team that is dedicated to delivering outstanding patient care and supporting each other in a professional and positive work environment. Apply today for your chance to contribute to the efficient running and welcoming atmosphere of our Dental Centre Network. About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. Culture & Benefits Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include: 50% subsidy on HCF hospital and/or extras cover 18 weeks of parental leave for all new parents Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the HCF Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing customer service Managing phone calls Maintaining reception area Key Strengths Customer service Appointment management Confidentiality Dental assisting Software proficiency ⛑️ First aid qualifications Why HCF Australia is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with HCF Australia not with Hatch.