A leading financial technology company is looking for a CS Group Lead - Consumer in Sydney, Australia.
The role focuses on managing the success of customer service teams, ensuring high-quality consumer experiences and compliance with service levels.
Responsibilities include mentoring team leaders, driving process improvements, and partnering with various stakeholders.
Ideal candidates have over 5 years of experience in contact center management, strong stakeholder skills, and the ability to thrive in a fast-paced environment.
#J-*****-Ljbffr