It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
The Administrative Assistant is a key role in the Health & Wellness Department at Central Queens. This individual is responsible for overseeing all administrative operations and ensuring a high standard of client service delivery. The role includes managing office systems, supervising front desk staff, coordinating program registration, handling facility bookings, and supporting a smooth and efficient operation.
You will be the first point of contact for many families and community members, so a professional, warm, and solution-oriented demeanor is essential. This role requires strong organizational, communication, and leadership skills, along with the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
Client Services & Registration
* Provide excellent customer service in person, by phone, and by email.
* Process registrations for Aquatics, Sports, Dance, Personal Training, and seasonal camps.
* Assist with room and gym rental scheduling and payments.
* Maintain participant records, attendance, payments, and refunds.
* Set up program registrations in Salesforce and prepare attendance sheets.
Administrative & Marketing Support
* Support daily front desk operations and maintain an organized environment.
* Manage credits, refunds, and inventory of POS items (Uniforms, swim camps, dance tickets).
* Assist with special events and community outreach.
* Help create flyers, update the website, and support social media posts.
Facility & Program Support
* Assist with rental coordination and contract processing.
* Provide administrative support to department leadership.
* Track program enrollment and prepare basic reports.
* Greet prospective members and give tours of the facility.
Qualifications
* Strong computer skills (Google Workspace, Salesforce/CRM platforms).
* Excellent customer service, communication, and organizational abilities.
* Familiarity with youth aquatics, sports, or dance programs is a plus.
* CPR/First Aid certification or willingness to obtain.
Other Duties
Perform additional assignments as required to meet the evolving needs of the department.
Hourly Rate: $18.00/hour
Job Details
* Location: Commonpoint - Central Queens (67-09 108th St., Forest Hills, NY, 11375)
* Employment Type: Part-Time (19 hours per week)
Potential Work Shift Options
* Mon, Tue, Wed, Thu 9:00am-1:00pm
* Mon 2:00-7:00pm
* Fri 2:00-7:00pm
* Sat & Sun 8:00am-12:00pm, 12:00-5:00pm, 5:00-11:00pm
* Non-Union Position:
* In-Person:
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