Summerhall Arts is seeking enthusiastic Box Office Supervisors for the Fringe 2025. Our dedicated Box Office team plays a crucial role in sharing our incredible shows with audiences, selling tickets, and providing recommendations based on interests.
What will you be doing?
1. Supervising Box Office Assistants and managing schedules and breaks.
2. Collaborating with Box Office Managers on tasks such as issuing and refunding comps, promotional offers, and artist requests.
3. Selling tickets, engaging with audiences, providing advice and directions, and recommending shows.
4. Processing exchanges and refunds using the Red61 ticketing system.
5. Responding to customer inquiries via email, phone, and in person.
6. Acting as the first point of escalation for audience issues and complaints.
7. Troubleshooting ticketing issues.
8. Anticipating audience needs to ensure a safe and enjoyable experience.
9. Supporting venue operations, including maintaining cleanliness, managing lost property, and reporting safety concerns.
10. Assisting audiences with access requirements.
11. Supporting the Media team as needed.
Who are you?
1. Enthusiastic, motivated, and hardworking.
2. Passionate about the Arts and excited about the Summerhall Arts programme.
3. Capable of working well under pressure.
4. A team player.
5. Experience in customer service, preferably in a festival or arts organization.
6. Experience with Red61 is desirable.
Rate of Pay: £13.10 per hour + holiday pay
Contract: Temporary, Fixed-term (1st – 25th August)
How to Apply
Visit about / job-opportunities / for more info and application details.
The deadline is Tuesday, 29 April 2025 at 17:00.
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