Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $71,072.43 -$73,287.41 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ652742
Application Close : Sunday 26 April 2026
Administration Officer Level 3 - POWH Admissions/Bookings
Benefits:
* A workplace culture with a foundation that promotes person centred care approaches and staff wellbeing
* Orientation and supported transition into your new role
* Targeted clinical stream education programs affiliated with university partners
* Development pathways that are aimed at career progression
* Up to 12 allocated days off each year (for full-time employees) in addition to annual leave
* Salary Packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing
* Corporate health and fitness program, discounted gym memberships with a Fitness Passport
* Employee Assistance Program (EAP) for employees and family members
* Discounted Private Health Insurance
For more information on careers and benefits of working for SESLHD, visit our page.
Where you'll be working
Prince of Wales Hospital and Community Health Service is a Level 6 Tertiary Referral Hospital with an inpatient bed base of 370. Each year we care for more than 70,000 patients in our Emergency Department and have around 50,000 admissions to the inpatient units. POWH offers an outpatient service and rural outreach service and provides more than 900,000 occasions of non-admitted patient care each year, including innovative virtual models of care. We have transitioned the majority of inpatient units and wards to the Acute Services Building (ASB) including a state of the art Emergency Department and Intensive Care Unit. POWH provides an exceptional staff experience and enhanced patient and family outcomes as a result of the provision of person-centred care.
Randwick Local council is renowned for our world-class beaches and supported by cafes and restaurants to tickle your taste-buds, Randwick's fascinating coastline and atmosphere will have you in awe the minute you arrive. Offering a mix of historic buildings, impressive beaches and coastal walks coupled with boutique restaurants, transport links and a vibrant nightlife, you'll never be short of things to do in this progressive community.
What you'll be doingThe vision for South Eastern Sydney Local Health District (SESLHD) is 'exceptional care, healthier lives'. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.
This position provides clerical administrative support to the Admissions/Bookings Office &(APEC) Anaesthetic Pre-evaluation Clinic. This position reports to Clerical Manager and Clinical Nurse Manager.
The position is responsible for the processing of all paperwork and records relating to the admission of patients to the unit ensuring all patients are correctly and efficiently booked, admitted, transferred and discharged through the Admissions Office, APEC clinic and other decentralised areas. Compiling all relevant admission paperwork including any outpatient or Patient Health Questionnaire (PHQ) for the APEC clinic. Ensuring at all times that the completion and accuracy of information is obtained to satisfy the requirements of the Hospital and Department of Health Information Systems, clinicians, management, hospital departments, revenue, surgery and Allied Health; Insurance companies and other agencies as required. The position is also responsible for ensuring financial classification and paperwork related to that classification is correct and that the correct financial classification is reflected in iPM relevant to the patients stay. Paperwork relating to financial classification is to be directed to the Patient Liaison Officers as appropriate. The position is also responsible for communicating with the Patient Bed Manager in regard to the allocation of beds for booked patients and contacting of patients following allocation of a bed as necessary. Communicate relevant information to patients in a timely manner, including letters of notification. Communicate relevant and appropriate information to other departments within the hospital as required.
If you believe this role is suitable for you, please answer the questions below with relevant examples:
Selection Criteria:
* Please describe a time when you provided high-quality customer service in a busy environment. How did you ensure effective communication with patients, staff, or stakeholders, including over the phone?
* Can you provide an example of how you managed competing priorities while maintaining a high level of accuracy and attention to detail? Include how you approached problem-solving in this situation.
* Describe your experience using patient administration systems (such as IPM, EMR, or similar) and your understanding of medical terminology and relevant policies (e.g. waiting times or elective surgery). How have you applied this knowledge in your role?
Need more information?
1) Click here for the Position Description and SESLHD Expected Standards
2) Find out more about applying for this position
For role related queries or questions contact Gillian Stanbrook on
Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristic including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.
Reasonable Adjustments
NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email and let us know.
Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.
Information for applicants:
* An eligibility list may be created for future vacancies
* Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
* Applicants will be assessed against the essential requirements and selection criteria contained within the position description
* Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer
* We do have an Aboriginal Workforce Team that can also provide support () and for additional information please visit our Stepping Up Website