Description At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics we are building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates. As a Senior Program Manager, they will be expected to excel when faced with ambiguity. They will have high judgement and understand which opportunities drive the most strategic value for the business in long-term. They will not be limited by the present and will constantly look ahead to the future. Successful candidates will enjoy working in a collaborative, analytical, and fast-paced environment and are comfortable interacting with highly technical cross-functional teams. They will regularly interact with senior leadership (Director and VPs at a WW level) to drive adoption and change throughout the business, while also understanding and role modelling the importance of the front line business and teams. Candidates must demonstrate a track record for building and leading cross functional projects with internal stakeholders, strategic thinking, and success in all phases of business and team development. This is a highly visible position that will interact at all levels of the Amazon Flex business. Key job responsibilities Defining a data-driven product vision, developing business cases and requirements, and prioritizing competing opportunities. Partnering with other teams across Transportation to identify and influence development of new products and services Understanding customer (internal and external) needs, defining clear project plans and executing to high expectations in a fast-paced environment. Interacting with stakeholders at multiple levels and in multiple locations, and working with business, Public Relations, Legal and tech teams to define and deliver solutions. Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints. Collaborating with global stakeholders in other regions to define requirements that support international use cases. Basic Qualifications 5 years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications 2 years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Acknowledgement Of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Commercial Services Pty Ltd Job ID: A3005756