Job SummaryCustomer Service Team Member role with JB Hi-Fi based in Port Macquarie, NSW, AU.
About the Role
Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.
Key Responsibilities
Deliver effective store administration in line with standard procedures (cash handling, banking integrity, tendering transactions, store multi-channel fulfilment, stock integrity, telephone management, marketing and promotional activity).
Contribute to financial performance through effective inventory management and management of controllable expenses.
Manage all sales channel fulfillment in line with procedures.
Work collaboratively as part of a team to deliver a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Key Competencies
Customer Focus – Does everything through the eyes of the customer.
Drives Results – Consistently achieves results, even under tough circumstances.
Demonstrate Self-Awareness – Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply
All applications are strictly confidential.
Be careful – don't provide your bank or credit card details when applying for jobs.
Report any suspicious activity.
#J-*****-Ljbffr