Job Opportunity
This is an exciting role as a Telesales/Administration Assistant, where you will be the first point of contact for many customers.
As an inbound phone-based position, you will help customers place orders, find what they need and feel supported.
The customer service team at this organisation is well-regarded for its friendly and supportive approach.
* Answer inbound phone calls and take orders accurately.
* Build strong relationships with regular customers through effective communication.
* Respond promptly to emails and product enquiries from customers.
* Process orders efficiently using internal software systems.
* Liaise with sales representatives and managers to resolve any service issues that may arise.
* Maintain accurate records of customer and product information.
* Onboard new customers and provide support during account set up.
* Perform various administrative tasks as directed by management.
* Contribute to internal reporting and ensure data accuracy.
Requirements:
* Excellent communication and interpersonal skills.
* Able to work effectively in a fast-paced environment.
* Detailed orientated and able to maintain accurate records.
* Prompt and efficient in responding to customer queries.
Benefits:
Working in a supportive team environment, opportunities for growth and development.