You will provide a broad range of applicant, tenancy and property management services and advice to customers, advocates and other stakeholders.
You will provide a high quality, person-centred social housing and housing assistance service to diverse customers experiencing complex and challenging housing, and whole of life issues in person over the front counter, digitally, by telephone, correspondence, in the field and through outreach services in the community.
Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.
As a Senior Housing Officer, you will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.
What You Will Be Doing
* Approve social housing applications and transfers, and quality assuring application assessments.
* Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
* Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal.
* Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.
* Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements.
* Contribute to portfolio renewal plans and implementation of property developments.
* Regularly work in the field, which includes meeting with customers in their homes.
Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.
Lead and ensure you establish and maintain a workplace safety culture
* Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Mandatory Requirement
* Class C driver's licence.
How To Apply
Find out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide.
For further information about the role, please ensure to read the Role Description found below and if interested please apply by selecting 'Apply Online' and by providing your current resume and a two-page cover letter outlining your skills and experience relevant to the role.
Applications to remain current for 12 months.
Occupational group Community Care
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