Job Summary:
The IT Technical Support Analyst position is a key role that oversees daily IT operations and provides onsite support for third-party productions, team members, and security.
* Ensure systems meet the needs of studios and productions by logging and tracking jobs, communicating with teams and administration, strictly adhering to production confidentiality and invoicing billable items.
* Manage day-to-day IT for the studios, including O365, Active Directory, DNS, licensing, hardware endpoints, and network availability and capacity.
* Support key business systems such as Avaya phone, Flir CCTV, Gallagher access control, Jacques Intercom, Upkeep maintenance, and Sinepro.
* Deliver and enhance technical services to improve business outcomes and optimize costs.
* Monitor and maintain PABX system, conduct audits before/after production, and ensure proper tracking to avoid impact on production.
Requirements:
* Previous experience in a similar role is essential.
* IT degree or qualification is advantageous.
* CCNA Certificate and CCNP is desirable.
* Azure and M365 Fundamentals certification.
* Experience with Office 365 accounts, Windows desktops, MacOS, and mobile devices are essential.
* NIC knowledge, including wireless is essential.
* Knowledge of PowerShell, Vmware vSphere/ESXi, Ubuntu/Debian/CentOS Linux and IP cameras are desirable.
About the Perks:
* Unlimited free entry to our amazing theme parks
* Earn complimentary passes for family and friends
* Enjoy discounts on food & beverage, retail and animal experiences
* Enjoy a wide variety of discounts throughout our properties and access to our Village Employee Benefits App which is partnered with more than 65 major retailers
* Exclusive and unique team member events and awards
* Reward and Recognition incentives and prizes
* On-site Wellbeing Team and access to our EAP with 24/7 support
* Opportunity for professional development & internal training, we strive to grow our talent