Customer Service Representative
About the Role
We are seeking an exceptional customer service representative to join our team. As a key member of our sales team, you will be responsible for providing outstanding customer experiences that exceed expectations.
Key Responsibilities
* Provide exceptional customer service through knowledge and passion for pet care.
* Inspire and educate customers on the best products and services for their pets.
* Complete sales transactions efficiently while maintaining high standards of customer satisfaction.
* Contribute to a positive store environment by ensuring all stock is properly displayed and maintained.
* Maintain up-to-date knowledge of pet care, products, and services offered by our organization.
* Promote a fun, supportive culture in-store where teamwork thrives.
* Foster a strong safety mindset within the team.
Requirements
* A genuine passion for animals and delivering excellent customer service.
* Previous experience in a retail environment, preferably with a similar focus on customer service.
* A demonstrated ability to achieve and exceed sales targets.
* Strong interpersonal skills to build rapport with customers and colleagues.
* Physical fitness to handle products weighing up to 20 kilograms.
* A flexible approach to work schedules, including weekends and public holidays.
Benefits
In this role, you will have the opportunity to make a meaningful impact on the lives of our customers and their pets. You will be part of a diverse and inclusive team that values expertise, exceptional customer service, and community connection.
As a valued member of our team, you can expect:
* A dynamic work environment that promotes growth and development.
* A competitive compensation package that rewards your hard work and dedication.
* Ongoing training and support to ensure you excel in your role.
* A commitment to diversity and inclusion, fostering a workplace where everyone feels valued and empowered.
What We Offer
At our organization, we are passionate about supporting local communities and promoting social responsibility. We strive to create opportunities for people from diverse backgrounds to join our team and contribute to our mission.
We recognize the importance of hiring individuals who understand the needs and perspectives of our local communities. While location is not the sole determining factor, we encourage applicants from within a reasonable geographic radius to apply.
If you are a motivated individual who shares our passion for customer service, animal welfare, and community engagement, we encourage you to apply.