Overview
Opportunities to be a part of our Leadership Team don’t come along very often at Wests Illawarra. We pride ourselves on internal growth and development. We are currently on the hunt for a high achiever with leadership skills to help drive our team to outstanding performance. This role is available on a full time or part-time basis.
What will we provide you with?
- Access to industry leading professional development opportunities – We invest in our team by providing access to exceptional training opportunities. Our managers have received training at prestigious institutions including the University of Nevada- Las Vegas and the Disney Institute in Florida.
- Ongoing Staff Reward and Recognition – We celebrate our team’s hard work through various recognition activities throughout the year. Our reward program includes exciting prizes, experiences and trips, including tickets to State of Origin games, gin tours, Byron Bay coffee tours and an Adelaide Hills wine tour.
- Paid Charity Leave – We encourage our staff to give back to the community by offering paid charity leave, allowing them to engage with our community partners - recent events have included paid volunteering with the Disability Trust at Rollerhawks v Hawks, the Lifeline Book Fair and a packing day with Escabags.
- Above Award remuneration and benefits
- A team of dedicated leaders to mentor and drive your success
- A supportive culture where your opinion is valued
About The Opportunity
We’re looking for someone who enjoys handling multiple challenges at once, who stays calm under pressure and will motivate their team to perform. We need you to help us ensure the best possible experience is delivered to our customers – both internal and external. Your week will involve a mix of shifts across operational areas, including management shifts where you will take ownership of the entire venue.
You Will Be Accountable For
- Managing, motivating and developing our most important asset, our staff
- Ensuring our service standards are met and an amazing Customer Service Experience is delivered
- Delivering business focused outcomes that drive the organisation
Do You Have What It Takes?
- Personal alignment with our values: | Community | Integrity | Vibrancy | Innovation | Sustainability |
- 3+ years’ experience in the hospitality industry at any level
- Previous supervisor experience will be highly regarded (but not essential)
- We are searching for someone who can genuinely connect with people and is passionate about leadership development
- An understanding of all aspects relating to club operations and compliance
- RSA, RCG and ARCG (desirable) certification
- Ability to be flexible with work hours which include day, night, weekend and public holiday work
Applicants must be permanent residents of Australia or possess documentation supporting the eligibility to work within the Country.
Please note only shortlisted applicants will be contacted.
For further information phone to speak to a member of the People and Culture Team or email them at **************@westsillawarra.com.au
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📌 Customer Service Manager -Relief (Duty Manager)/Customer Service Leader
🏢 ILLAWARRA MERCURY
📍 Coniston