Skillful Logistics Coordinator
We are seeking a dedicated professional to plan, schedule and ensure smooth operations by leveraging their experience in a similar role within the transport and logistics sector.
* Build strong relationships with customers by managing enquiries via phone and email and resolving issues in line with company procedures.
* Coordinate bookings, consignments, manifests, and freight movements with transport providers, internal teams, and the yard to ensure timely deliveries.
* Investigate and resolve freight discrepancies, ensuring compliance with safety and quality procedures while consistently meeting customer KPIs.
* Communicate inbound and outbound service delivery requirements to operational departments and customers, including prioritization of services and providing accurate ETAs when delays occur.
Key Responsibilities:
* Action POD requests from customers by liaising with relevant departments and ensuring timely follow-up.
* Prepare accurate quotations and ensure invoicing is completed promptly and in accordance with protocols.
* Support the Contract Manager in fulfilling contract requirements, identifying opportunities for improvement, and performing ad hoc duties as required.
Required Skills and Qualifications:
* Previous experience in a similar position (transport and logistics experience is desirable).
* Strong communication skills (written and verbal), critical thinking, creative problem-solving abilities, and attention to detail.
* Proficiency in data entry, tracking systems, scheduling, and maintaining accurate records, along with basic knowledge of warehousing and ERP systems like SAP, Oracle, or Pronto.
Benefits:
* Competitive pay rates and benefits package, including overtime opportunities.
* Opportunities for career advancement and professional development.
* Supportive and collaborative team environment.